Support Plans

Do you need support now? Call us at 866-392-6132 Ext. 2



Compare Our Support Plans

support_level_1

Guaranteed Response Time (Hours)
8

Phone Support Cases
8

Diagnostic Cases
4

Chat Support
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Extended Support Hours

Upgrade Planning Assistance
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Critical Product Updates

Version Upgrades

Priority Remote Desktop Support

Monthly e-Training Sessions
4

Real Time Training
4

Project Design Services
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Bi-Annual Review

Process and Application Improvements

24/7 Knowledgebase
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Sage Summit Pass

Tandem Conference Pass
1

Discount on add’l software purchase w/Tandem



Compare Our Support Plans
support_level_2

Guaranteed Response Time (Hours)
4

Phone Support Cases
12

Diagnostic Cases
7

Chat Support
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Extended Support Hours
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Upgrade Planning Assistance
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Critical Product Updates
checkmarkgreen

Version Upgrades

Priority Remote Desktop Support
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Monthly e-Training Sessions
8

Real Time Training
8

Project Design Services
checkmarkgreen

Bi-Annual Review
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Process and Application Improvements

24/7 Knowledgebase
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Sage Summit Pass
1

Tandem Conference Pass
2

Discount on add’l software purchase w/Tandem
5%



Compare Our Support Plans
support_level_3

Guaranteed Response Time (Hours)
2

Phone Support Cases
Unlimited

Diagnostic Cases
Unlimited

Chat Support
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Extended Support Hours
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Upgrade Planning Assistance
checkmarkgreen

Critical Product Updates
checkmarkgreen

Version Upgrades
checkmarkgreen

Priority Remote Desktop Support
checkmarkgreen

Monthly e-Training Sessions
Unlimited

Real Time Training
16

Project Design Services
checkmarkgreen

Bi-Annual Review
checkmarkgreen

Process and Application Improvements
checkmarkgreen

24/7 Knowledgebase
checkmarkgreen

Sage Summit Pass
2

Tandem Conference Pass
Unlimited

Discount on add’l software purchase w/Tandem
10%